Privacy Policy

Effective Date: 16 October 2026

Welcome to Stay at Shellharbour (the "Site"). We value your privacy and are committed to protecting your personal data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and book our holiday rental.

1. Personal Information We Collect

We collect personal information that is reasonably necessary to manage your booking and provide you with a high-quality holiday experience. This includes:

Contact & Identity Details: Name, email address, phone number, and residential address.
Booking Information: Dates of stay, and number of guests.
Financial Information: Payment card details (processed securely; see Section 4).

2. How We Collect Your Information

We collect information directly from you when you:

Make a booking or submit an inquiry via our online booking system.
Contact us via email, phone, or contact forms.
Interact with our website. Our site is hosted on Wix.com, which automatically collects certain technical data (such as your IP address, browser type, and device information) through cookies to ensure the website functions correctly.

3. Purpose of Collection and Use

We collect, hold, and use your personal information for the following primary purposes:

To process, manage, and confirm your accommodation bookings.
To communicate transactional details with you (e.g., booking confirmations, and check-in details).
To respond to your inquiries.
To comply with any relevant Australian laws, safety regulations, or local council short-term rental accommodation (STRA) requirements.
We may use your contact details to send you occasional updates, special offers, or newsletters about our holiday rental. We will only do this if you have consented or if you have previously booked a stay with us. You can opt out of these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

4. Disclosure to Third Parties & Overseas Data Storage

We do not sell or rent your personal information. However, to operate our holiday rental, we share your data with trusted service providers:

Wix.com: Our website is hosted on Wix. Your data may be stored through Wix’s data storage, databases, and general Wix applications. Wix stores data on secure servers which may be located outside of Australia (including the United States and Europe).
Square: Payment processing is securely handled directly by Square. We do not store or have access to your full credit card numbers. Square’s handling of your data is governed by the Square Privacy Policy. Square may process and store transactions globally in compliance with international security standards (PCI-DSS).

5. Cookies

Our website uses essential cookies through Wix to manage the booking process and maintain site security. You can adjust your browser settings to refuse cookies, though this may limit your ability to use certain features of the booking system.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. All online payments are encrypted through Square’s secure payment gateway.

7. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. If you wish to make such a request, please contact us using the details below.

8. Complaints

If you have any questions or wish to lodge a complaint about a breach of the Australian Privacy Principles, please contact us via email. We will investigate your complaint promptly and respond to you in writing. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any privacy-related inquiries, please contact us (details below).